Terms & Conditions

These terms and conditions are between Training (First Aid) Ltd trading as Safe and Sound and the Customer. They replace any previous terms and conditions and are the complete and only terms and conditions between the parties. All dealings between Safe and Sound and the Customer shall be governed by these terms and conditions which shall prevail over any others.

  1. These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by an authorised representative of Safe and Sound.
  2. A binding contract will be formed when you have placed your order with Safe and Sound for goods or services. On line orders are payable in advance. For telephone orders, an invoice may be dispatched prior to delivery of the goods or performance of the services and shall be payable within 30 days of the date of the invoice (subject to paragraph 6).
  3. Subject to compliance with paragraph 5, if the Customer is dealing as a consumer then they may cancel the Contract in accordance with the Consumer Protection (Distance Selling) Regulations 2000 up to the end of the 7th working day from the date of receipt of the goods or the booking of a course (the ” Cancellation Date “). No reason needs to be given and no penalty or cancellation fee will be due. The Customer must notify Safe and Sound in writing on or before the Cancellation Date by letter, fax or e-mail and (in the case of goods) comply with the returns policy set out at paragraph 5.
  4. To return goods the Customer must have a goods return number (” GRN “). A GRN can be obtained by telephoning Safe and Sound and providing the invoice number. A GRN will then be provided, together with instructions for returning the goods. Safe and Sound will not accept returns without a valid GRN. All returned items must be in their original packaging, unopened and unused and returned within 14 days of the date of issue of the GRN. The Customer must pay for the costs of return unless the goods are faulty, damaged or incorrectly supplied and will be liable for them until they reach Safe and Sound. On receipt of the returned goods, Safe and Sound will credit the Customer’s account with any sum debited as soon as possible.
  5. In the case of the provision of a face to face training course by Safe and Sound, payment must be made in full prior to the commencement of the course. Certificates to prove completion of the course may be withheld by Safe and Sound until payment is made. No refund shall be given and the full course fee shall remain payable should a delegate fail any course provided by Safe and Sound and Safe and Sound make no guarantee as to a delegate successfully passing any course. No refund shall be given if a delegate does not attend and the full course fee shall remain payable.
  6. In the case of the provision of an elearning course, licence codes are non refundable once ordered but may be transferred to another learner so long as the code has not been registered.
  7. Subject to paragraph 4, if the Customer notifies Safe and Sound in writing of an intention to cancel any course booking more than 14 days prior to the commencement date a full refund of any course fees paid shall be given (with no cancellation penalty due), between 7 and 14 days of the commencement date 50% of the course fees shall remain payable and less than 7 days prior to the commencement date no refund shall be given and the full course fee shall remain payable.  Any late notice emergency cancellation being made outside normal office hours (Monday-Friday, 09:00-17:00) should be made BY TEXT ONLY to 07909 542650.  THIS IS A TEXT ONLY NUMBER – please do not call this number to leave a cancellation message as calls will not be answered nor messages picked up.
  8. Unless specified, Value Added Tax will not be included in any price and will be charged at the rate in force at the time of quotation.
  9. Interest on overdue invoices may be charged (at the discretion of Safe and Sound) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 until the date of payment and the Customer agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by Safe and Sound in pursuing any outstanding debt or debts due from the Customer.
  10. Title to the goods shall pass when payment is made in full. For the purposes of payment of Safe and Sound’s invoice only, time is of the essence. Until payment is made in full the Customer shall allow Safe and Sound or its agents to enter its premises during business hours to inspect any goods which have not been paid for in full and remove them. The Customer shall not sell, give, pledge, lend, charge or otherwise dispose of the goods before title has passed without the written agreement of Safe and Sound.
  11. Risk of loss shall pass on delivery and all delivery times are estimates only.
  12. It is the Customer’s responsibility to inspect the goods on delivery. Any visible defects in the goods must be notified to Safe and Sound within 7 days of delivery during which time Safe and Sound shall repair or replace such goods free of charge. After this time any goods with visible defects may be replaced at the Customer’s expense.
  13. Nothing in these terms shall operate to exclude or limit Safe and Sound’s liability for death or personal injury caused by its negligence, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or fraud.
  14. Safe and Sound shall not be liable to the Customer whether in contract, tort (including negligence) or otherwise for any loss of profit; anticipated profits; revenues; anticipated savings; goodwill or business opportunity; or for any indirect or consequential loss or damage whatsoever or for any failure to comply with its obligations due to an event beyond Safe and Sound’s reasonable control. Safe and Sound’s aggregate liability to the Customer whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the total sum paid or payable by the Customer to Safe and Sound under the Contract.
  15. Safe and Sound reserves the right to cancel and/or amend course dates, times, contents and venues. Every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If these are not satisfactory, Safe and Sound shall refund in full the price of the course. No further compensation will be given.
  16. If a booking is not confirmed by the customer (by return of the supplied booking form) three working days before the proposed training date, the training may be deemed as no longer required and the booking may be cancelled by the training provider.
  17. Attendance and Latecomers. Please ensure that you arrive 10 minutes before the start time of your course. If you arrive once the course has started, or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. (To conform with Health & Safety Executive requirements for Statutory Certificates, attendance at all sessions is mandatory.)
  18. Blended Learning. If you are attending a Blended course, the two modules MUST be completed within a six-week period.
  19. The Customer shall indemnify Safe and Sound for any loss or expenses caused as a result of providing inaccurate information to Safe and Sound, mistakes contained within the Customer’s order, changes to the Contract requested by the Customer or personal injury or death caused by the Customer not following Safe and Sound’s guidelines correctly.
  20. If the Customer becomes bankrupt or enters into liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to cease carrying on business) Safe and Sound shall be entitled to cancel any outstanding Contract(s) without liability to the Customer and any sums outstanding shall become immediately due and payable.
  21. If the parties are unable to resolve any dispute arising between them, either party may initiate an alternative dispute resolution procedure with the assistance of a mediator agreed by the parties or, in default of such agreement, appointed at the request of either party by the Centre for Dispute Resolution or such other similar body as is agreed.
  22. Any written notice given under these terms and conditions shall be served either by registered post or by facsimile to the relevant party’s registered/principal office or last known address.
  23. No other person or body who is not a party to the Contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of the Contract.
  24. These terms and conditions shall be governed and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.


What our customers say about our courses

 Very impressed with the high standard of training given by these very experienced paramedics.  It was a confidence booster to be trained by such professional and competent instructors.

Health and Safety Adviser

City of Westminster College

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We were extremely impressed by the training.  The instructor was knowledgeable and it was great to have examples shared to make the learning more real. We have  come away feeling happy and confident with what we have learnt and will definitely be booking more of our team on this training.

Nursery on the Green

Bright Horizons

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Throughout our 10 years of working with Safe and Sound they have always provided excellent training which is delivered by pleasant and professional trainers. The administration procedure is straightforward and they take account of comments we make and adjust their delivery to accommodate our requests.

Business Service Manager

CBC Services Lambeth

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